Refund Policy

At Touring Company, we want your experience with us to be smooth and worry-free. Please review our refund policy below before booking.

Guided Tours

We understand that plans can change. For our guided tours, the following terms apply:

Full Refund: Cancel at least 24 hours before your scheduled tour start time and receive a 100% refund, no questions asked.

Late Cancellations: Cancellations made less than 24 hours before the tour start time are non-refundable.

We recommend booking your tours once your travel plans are confirmed to avoid any inconvenience.

Entry Tickets

Please note that all entry ticket sales are final. Once an entry ticket has been purchased, no refunds, exchanges, or cancellations will be offered under any circumstances. We encourage you to double-check your dates, times, and details before completing your purchase.

How to Request a Refund

Eligible refunds (guided tours cancelled 24+ hours in advance) can be requested by contacting us at:

Email: hello@touringcompany.co
Phone: +852 6909 5325

Refunds are typically processed within 5–7 business days to your original payment method.

By completing a booking with Touring Company, you acknowledge and agree to the terms outlined in this Refund Policy.